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Invoices & billing portal

Statable delegates invoicing, payment methods, and billing history to Stripe's hosted Customer Portal. Card data stays out of Statable. You get a familiar, audited surface for every billing action.

Open the Stripe Billing Portal

  1. Click the profile icon in the top-right corner, choose Account Settings, then Plan & Billing.
  2. Click Manage. You're redirected straight into your Stripe portal session.

Portal sessions are short-lived and tied to your account, so the link can't be shared or reused. Open the portal from the dashboard each time.

What you can do in the portal

The Stripe Customer Portal handles:

  • View invoices. Every invoice from the lifetime of your subscription, with line items, taxes, and payment status.
  • Download PDF receipts. One-click PDF for any invoice, suitable for accounting.
  • Update payment method. Replace a card, switch between card / Link / Apple Pay / Google Pay, or add a backup.
  • Update billing address. Used for tax calculation and shown on invoices.
  • Update tax IDs. EU VAT, UK VAT, US EIN, and other supported formats. Stripe applies the right tax treatment once an ID is on file.
  • Change plan. Same set as the dashboard, in case you prefer to do everything in one place.
  • Cancel or reactivate. Cancel takes effect at period end. Reactivate works any time before that, and so does Resume Subscription on Plan & Billing, which does not need the portal.

When done, click Return to Statable in the portal. Stripe sends you back.

Where to find invoices

Every paid period generates an invoice. The Stripe Customer Portal is the single source of truth. Open from Account Settings → Plan & Billing → Manage and you'll see:

  • Every past invoice with date, amount, and status.
  • A hosted invoice page for each one (shareable URL with the full breakdown).
  • A PDF download for accounting / accounts-payable / VAT records.

If your team needs receipts emailed automatically when a charge succeeds, that can be enabled by Statable on request, support@statable.com. Otherwise, downloading PDFs from the portal is the recommended flow.

VAT and tax

Stripe handles tax calculation in jurisdictions where Statable is registered. The portal collects your billing address and (optionally) a tax ID. Stripe applies the right rate at checkout and on every renewal. Tax appears as a separate line on every invoice.

If your business needs Statable's VAT registration number, it's printed on every invoice PDF. If you need a different invoice format (PO number, custom buyer address, paper invoice), email support@statable.com. We can arrange annual invoicing manually for larger accounts.

Previous periods (Statable's view)

Plan & Billing lists closed billing periods under Previous periods, each with its dates and usage, also after a subscription has ended. For line items and payments, open the invoice in the Stripe portal under Manage.

Subscription lifecycle

Stripe webhooks drive Statable's view of your subscription state. Statable tracks the subscription through these states:

  • trialing. First 30 days, no Stripe charge yet.
  • active. Paid plan, current period in good standing.
  • past_due. A renewal charge failed. Stripe retries it automatically. Your sites keep recording for 30 days from the first failed charge; a second failure does not extend that. Update the card in the portal, and the subscription returns to active once a charge goes through. If no charge succeeds in those 30 days, the sites stop recording new visits until one does. A successful charge clears the clock, so a later failure starts a fresh 30 days.
  • expired. The subscription has ended, and your sites stop recording new visits, usually within a minute. Your sites and their data stay in the account until you delete it, and you can subscribe again from Plan & Billing. Collection resumes within a minute of the new subscription.

Failed payments

If a charge fails, Stripe emails the billing address with a hosted link to update the payment method. The dashboard tells you as well: Plan & Billing shows a Payment failed card, and on wider screens a Payment failed badge sits in the top bar. If the paid period has already ended, the site dashboard shows the same card in place of charts.

To fix it from the dashboard:

  1. Click the profile icon in the top-right corner and choose Account Settings → Plan & Billing.
  2. On the Payment failed card, click Update payment method. The Stripe portal opens.
  3. Update the card or add a new payment method. Stripe retries the failed charge immediately.

If the retry succeeds, the subscription returns to active and the card goes away. Your sites keep recording for 30 days from the first failed charge, so fix the card within that window to avoid a gap in your data.

Refunds and disputes

Statable issues refunds case-by-case for billing errors. For a refund request, prorated credit, or to dispute a charge, email support@statable.com with the invoice number from the Stripe portal. We typically respond within one business day.

For chargebacks: contact us first. A chargeback before we've had a chance to resolve usually ends with the subscription terminated and the account flagged, even if we'd otherwise have refunded you in full.

Contact

Anything billing-related the portal doesn't handle (annual invoicing, PO numbers, paper invoices, VAT certificates, refund requests, plan customization for very large accounts) goes to support@statable.com.

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